Abstract
The objective of this study is to investigate the interplay between customer value and customer satisfaction, customer value and customer loyalty, and customer loyalty. The research methodology employed in this study is causal quantitative in nature. All participants in this study are patrons of Kedai Kopi Banyuatis. The focal points of this study revolve around the following variables: customer value, customer satisfaction, and customer loyalty. One hundred illustrations were utilized in this study. Data is compiled through the use of a questionnaire and subsequently subjected to route analysis for analysis. The findings of this study demonstrate the following: (1) customer value and customer satisfaction have a significant and positive effect on customer loyalty; (2) customer value and customer satisfaction have a significant and positive effect on customer loyalty simultaneously; and (3) customer value and customer satisfaction have a positive and significant effect on customer satisfaction simultaneously.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
