Abstract
The study is to examine the effect of service quality and satisfaction of the tax compliance of taxpayers to pay taxes. It is the case study in Yogyakarta Branch of Tax Office. In the study the concept of quality of service tax office and taxpayers satisfaction based on five dimension including reliability, assurance, responsiveness, empathy, and tangible. The research data was obtained with 191 respondents involves taxpayers in the two branches of the tax office in Yogyakarta by taking a sample of convenience sampling. With the data processing program Amos, was obtained the result that service quality had a positive effect on adherence indirectly through a variable of satisfaction. While based on Wilcoxon analysis concluded that some quality assessment items, service and taxpayer satisfaction are empirically proven to different. Keywords: Service quality, satisfaction, compliance, taxpayers, and service dimensions
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
