Abstract
This study aims to determine the effect of room facilities on guest satisfaction staying at Hannah Hotel Syariah Painan. This research is a quantitative descriptive study with a causal associative approach. The number of samples in this study were 82 samples. The sampling method is propotionate stratified random sampling. Data is collected by questionnaire using a Likert scale. The data analysis technique used in this study is descriptive analysis using simple linear regression analysis. The results of this study indicate that: (1) room facilities are in the good category 54.88%, (2) guest satisfaction is in the excellent category 40.24%, (3) there is a guest satisfaction value increased by 16.843 units, there is a positive influence and significant between room facilities to guest satisfaction staying at Hannah Hotel Syariah Painan. The R square value obtained is 0.174, this means that room facilities variables have an effect of 17.4%.
Highlights
PENDAHULUAN Hotel adalah penyedia akomodasi berupa kamar-kamar di dalam suatu bangunan yang dilengkapi dengan jasa makan dan minum, kegiatan hiburan dan fasilitas lainnya secara harian dengan tujuan memperoleh keuntungan.Salah satu hotel berbintang tigadi kota Painan adalah Hannah Hotel Syariah Painan, hotel ini beralamat di Jl
This study aims to determine the effect of room facilities on guest satisfaction staying at Hannah Hotel Syariah Painan
The results of this study indicate that: (1) room facilities are in the good category 54.88%, (2) guest satisfaction is in the excellent category 40.24%, (3) there is a guest satisfaction value increased by 16.843 units, there is a positive influence and significant between room facilities to guest satisfaction staying at Hannah Hotel Syariah Painan
Summary
Berdasarkan hasil uji regresi linear diatas diperoleh nilai F hitung 16.843 dengan sig. 0,000 < 0,05 artinya variabel X dapat menjelaskan variabel Y secara signifikan. Berdasarkan hasil uji regresi linear diatas diperoleh nilai F hitung 16.843 dengan sig. 0,000 < 0,05 artinya variabel X dapat menjelaskan variabel Y secara signifikan. Jadi variabel fasilitas kamar mempengaruhi variabel kepuasan tamu, maka Ha diterima dan Ho ditolak dan terdapat pengaruh yang positif dan signifikan antara fasilitas kamar dengan kepuasan tamu menginap di Hannah Hotel Syariah Painan. Berdasarkan tabel di atas diperoleh nilai R Square 0,174 artinya pengaruh variabel X terhadap variabel Y adalah sebesar 17,4%. Sedangkan 82,6% dipengaruhi faktor lain yang tidak dibahas di penelitian. Berdasarkan hasil penilaian dari 30 orang sampel, maka variabel Kompetensi dapat dikelompokan sebagai berikut: 100% responden termasuk kategori sangat baik, 0% responden termasuk kategori baik 0% responden termasuk kategori cukup, 0%.
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