Abstract
Shipping is part of a very strategic marine transportation facility for the maritime world and is a vital means that supports the goals of national unity and integrity and realizes Indonesia's ideals as a world maritime axis and to support the Indonesian economic sector.
 One of the shipping companies in Indonesia where I practice is PT. Buana Lintas Lautan Jakarta which was founded in 2005. Since its inception PT. Buana Lintas Lautan Jakarta is required to provide the best and maximum possible service to service users, because in the shipping world, service is prioritized, so that service users feel satisfied and have confidence in the management and transportation of their goods.
 Clearance services in and out of ships is one type of service provided by the company to service users. To maintain the trust of service users who use ship agency services to the company, the service must be carried out briefly and smoothly without being constrained. short and smooth, without experiencing any obstacles. The clearance process for these agencies as a whole should be able to be done in less than 24 hours.
 However, in the course of handling in and out clearance services, they often encounter several obstacles, including: preparation of complete ship clearance documents at PT. Ocean Crossings is not optimal, the information provided by the agent to the ship regarding the readiness of the ship, both in terms of documentation and physically when the ship arrives, is felt to be lacking, so that when the ship arrives the ship is not ready to do clearance. The lack of communication between agents and related agencies such as (Customs and Excise, KSOP, Immigration, Quarantine and Pelindo) also hampers ship clearance services so that it takes longer. So companies need to reduce clearance processing time so that the number of ships that the company agency can be more more and faster service.
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