Abstract
This study aims to determine the implementation of the oversight function of the Ombudsman RI Representatives of West Sumatra on public services and also to determine the inhibiting factors for the implementation of the supervision of the Ombudsman RI Representatives of West Sumatra to public services in West Sumatra Province. This research uses a qualitative approach with descriptive methods. The results of this study are: 1. Implementation of the oversight function of the Indonesian Ombudsman Representative of West Sumatra on public services in West Sumatra Province which is carried out in 2 (two) fields, namely the field of report inspection and the field of prevention. In the field of report examination, the Indonesian Ombudsman Representative of West Sumatra receives reports, checks reports, follows up reports, carries out investigations, provides recommendations, and conducts monitoring. Meanwhile, in the field of prevention, the Indonesian Ombudsman, the West Sumatra Representative, has made efforts to prevent maladministration by empowering the community which aims to increase public awareness so that they can work together with the Indonesian Ombudsman Representative of West Sumatra in overseeing the implementation of public services in West Sumatra Province. 2. Inhibiting factors in the implementation of the supervision of the Indonesian Ombudsman Representative of West Sumatra on public services in West Sumatra Province is that the Ombudsman finds obstacles and obstacles in the form of a lack of human resources, the absence of a representative Ombudsman in the Regency / City, and a lack of budget
Highlights
Sejalan dengan semangat reformasi yang bertujuan menata kembali perikehidupan berbangsa dan bernegara, pemerintah telah melakukan perubahanperubahan mendasar dalam sistem ketatanegraan dan sistem pemerintahan Republik Indonesia
Inhibiting factors in the implementation of the supervision of the Indonesian Ombudsman Representative of West Sumatra on public services in West Sumatra Province is that the Ombudsman finds obstacles and obstacles in the form of a lack of human resources, the absence of a representative Ombudsman in the Regency / City, and a lack of budget
UU Ombudsman Nomor 32 Tahun 2004 Tentang Pemerintahan Daerah
Summary
2000 Komisi Ombudsman Nasional hadir sebagai manifestasi konkret bahwa rakyat juga berhak mendapatkan perlakuan secara prioritas dalam hal pelayanan publik. Tugas pokoknya adalah melakukan pengawasan terhadap proses pelayanan umum oleh penyelenggara negara. Salah satu tujuannya adalah mendorong penyelenggaraan negara dan pemerintahan yang efektif, efisien, jujur, terbuka, dan bersih, serta bebas dari korupsi, kolusi, dan nepotisme sesuai dengan ketentuan Pasal 4 huruf b. UndangUndang Nomor 37 Tahun 2008 tentang Ombudsman Republik Indonesia. Maka keberadaan Ombudsman Nasional tersebut dalam sistem pemerintahan negara adalah sebagai lembaga yang membantu menciptakan dan meningkatkan upaya untuk pemberantasan dan pencegahan praktek-praktek maladministrasi, diskriminasi, kolusi, korupsi, serta nepotisme sesuai dengan ketentuan Pasal 4 huruf d UndangUndang Nomor 37 Tahun. Pemerintahan Provinsi Sumatera Barat mengesahkan peraturan tentang pelayanan publik, yaitu Peraturan Gubernur Sumatera
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