Abstract
Copyright: © 2012 Schoenfelder T. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited. Studies have evidenced that satisfaction with the perceived health service quality is an important determinant whether a patient complies with prescribed treatment plans, seeks medical advice, and maintains a continuing relationship with his or her medical practitioner, which can affect the subsequent resulting health outcome [5-7]. For example, improvements in outcomes in relation to satisfaction levels such as blood pressure and blood sugar, less complications in surgical patients, and lower mortality were found by several studies [8-11]. Dissatisfaction appears to lead to malpractice litigations [12] and doctor shopping, which can cause high costs and inefficiencies in health care systems [13].
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