Abstract
General practitioners are the first contact between the person, the family and the community with the health system. The philosopher and epistemologist K. Popper (1902-1994) recommended the need to register errors, in order to know them, catalog them and therefore prevent them. J.Reason in 1963 introduced the systemic approach to the study of errors with the theory of latent errors. The knowledge of the causal factors, or which in any case contribute, of possible errors, as well as of the latent gaps in the system, is a fundamental prerequisite for the construction of paths aimed at improving the quality of assistance, structures and organizational aspects.
Highlights
General practitioners are the first contact between the person, the family and the community with the health system
That the reference studies mainly dealt with adverse events and errors that occurred in the hospital environment, while those relating to territorial medicine are limited [8,9,10]
The general practitioner defines for each patient a course of care which is managed in collaboration with the patient himself and/or with the informal caregivers
Summary
General practitioners are the first contact between the person, the family and the community with the health system They represent an important reference for choices related to health services, such as education in healthy lifestyles and for the adoption of appropriate behaviors in situations of illness and rehabilitation. It is considered necessary by general practitioners to promote the improvement of the quality and safety of care in every area. In this way it will be possible to reduce the risk of incurring damages resulting from the treatment, being able to optimize the available resources. Patient safety must be promoted, by adopting appropriate methodologies and tools in one's professional practice, and by promoting adequate information for users in order of conscious participation and for the use of services in other areas such as prevention, treatment and rehabilitation
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