Patient Handoff: relationship between internal communication and the role of teamwork in the services of the Hospital de Clínicas José de San Martín

Abstract

Introduction: the on-call pass is one of the means of coordination within each service that is used to schedule, manage and evaluate patient care. Objective: to describe the behavior of variables of the perception of nursing human resources on the quality of internal communication in on-call duty and the modalities of teamwork. Methods: an observational, descriptive, cross-sectional study was carried out. The sample consisted of 71 units of analysis. A semi-structured, self-administered questionnaire was used. Results: in relation to knowledge about internal communication during on-call duty, positive responses prevailed, with the Teamwork indicator standing out with 94,4 % of positive responses (p=0,006). Positive attitudes related to internal communication during the on-call duty shift dominated, with a predominance of strategic vision and complementarity with 99 % positivity each (p<0,001). In relation to practices in the on-call pass; all responses resulted negative above 70 % (p<0,001), highlighting Performance evaluation over Internal communication with 90 % negativity. Conclusions: most professionals show knowledge of the dimensions of internal communication by virtue of teamwork. The attitudinal aspect of the nursing human resources showed favorable aspects to the on-call pass in relation to internal communication, considering criteria such as strategic vision, teamwork, responsibility, face-to-face transmission and confidentiality