Participation in Organizational Change Processes in Human Services Organizations: The Experiences of One Group of Frontline Social Workers

Abstract

This article, which was part of a larger study, is an exploratory study of the participation of frontline social workers in organizational change processes and products, and its perceived impacts as experienced by them. The study explores the inputs that social workers had into a rapid and pervasive organizational change experience, their perceived impacts on the process, the impact on the social workers themselves both professionally and personally, and the perceived impacts on client programs and services. The article also discusses the implications of the study for both organizations and social workers that may experience organizational change processes and products in the future.