Abstract
In recent times, decision outsourcing IT activities in the public sector is fast evolving in the world at large. This fact has been considered as a high level of strategic measure used in different industries particularly in the public sector where internal IT expertise is found wanting in the area of implementing IT activities to improve the performance growth of the public sector. Although outsourcing IT activities are beneficial to IT Practitioners, Decision-makers, and heads of departments, but the fact remains that choosing the right IT Provider is still a challenge that is inevitable to be avoided as they continue to make the mistake of choosing the wrong IT Provider during outsourcing provider selection. This study considered mainly the approach undertaken towards achieving the key objective of this paper which is the development of the proposed model that can support IT practitioners in outsourcing selection practices. However, this paper considered an appropriate technique that can be implemented in an uncertain and complex situation. Having reviewed thoroughly five existing techniques used in the prior researchers’ work, in-depth understanding on this justified that, fuzzy logic and its particular tools used Fuzzy Inference Systems (FIS) was found to be considered efficient and suitable for outsourcing selection practices in an uncertain and complex situation. Also, a pilot study and empirical study were conducted to ascertain the validity of the instruments (questionnaire data). The pilot study consists of 33 respondents while the empirical study consists of 133 respondents. Finally, the reliability test was carried out to determine the validity and reliability of the six influential factors selected, thereafter the proposed model was developed. The application of the developed Decision Outsourcing Selection Model (DOSM) will aid the IT Practitioners in their decision outsourcing Selection practices.
Highlights
For the past decades, outsourcing activities have remained the most important strategy used to promote performance growth in the public sector
This challenge that emanates as a result of lack of internal expertise to handle Information Technology (IT) activities amongst decision-makers, IT practitioners, and heads of departments in the public sector is gradually becoming thing of the past as outsourcing activities continue to come into play [4]
No doubt recent studies indicated outsourcing activities in the public sector is highly beneficial for decision-makers, IT practitioners, and heads of departments as it allows them to fully concentrate on their assigned professional activities rather than wasting time on activities that are unrelated to their expertise which may invariably affect their stipulated strategic objectives [5, 6]
Summary
For the past decades, outsourcing activities have remained the most important strategy used to promote performance growth in the public sector. Nowadays, outsourcing activities have eventually filled the gap in how Information Technology (IT) activities can be executed without distracting the assigned professional core activities This challenge that emanates as a result of lack of internal expertise to handle IT activities (software development) amongst decision-makers, IT practitioners, and heads of departments in the public sector is gradually becoming thing of the past as outsourcing activities continue to come into play [4]. Researches have proven the challenge still faced by IT practitioners who could not avoid selecting the wrong IT provider during the outsourcing selection process due to uncertain situations faced in human perceptions or assessment in decision making [7, 8, 9] In this regard, this study proposed a decision outsourcing selection model (DOSM) to ensure the smoothness and easy practices of IT practitioners in decision making during the outsourcing provider selection process in the public sector.
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