Abstract
AbstractIn order to be effective, human factors interventions must have a better understanding of technology and the processes within organizations which shape both technology and its effects on the work that human beings do. Rather than being primarily determined by the capabilities and characteristics of technology, it is argued that the organizational outcomes of technological change are a product of political processes of choice and social negotiations within adopting organizations. Technical influences, though, are seen as one important factor enabling and constraining the process of choice and negotiation. Some of the implications of this view for human factors considerations are discussed.
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