Abstract
Enterprise Resource Planning systems (ERPs)are described as computer-based information systems designed to process an organization's transactions and facilitate integrated and real-time planning, production, and customer response (23). These systems are designed to address the problem of fragmentation Implementation of ERPs. ERP systems are complex and costly processes. In spite of ERP systems have provided many tangible and intangible advantages and capabilities, some of them result in serious failures. Many studies and research projects have been conducted in identifying ERP Critical Success Factor and challenges in ERP implementation projects. Still, there are a little studies which investigated on the effective implementation ERP systems. In this research, a model is developed from the strategy and objectives hierarchy in corresponding with organizational levels. While doing this research, for participation, cooperation and support in developing this model by TUGA Company, we've named this model TUGA. The results of this study have provided a very useful reference and framwork for scholars and managers to measure the effectiveness of ERP system.
Highlights
Many companies were increasingly interested in the ERP systems because of some evolution in such systems
Three reasons represented by DeLone about the satisfaction of users have been criteria for measuring the IS systems. These reasons are high degree of face validity, development of reliable tools for measure, and conceptual weakness and non-access to other measures [4]. Ifinedo said that his studies showed that organizational structure is positively related to the Effectiveness of ERP system(Ifinedo,2006), regarding this fact that the structure of every organization has three levels, namely strategy, middle and operational, we have studied the Effectiveness of ERP system considering each of these levels and specific user in a level
Literature review represented the research gap existing to be bridged in area of measuring the Effectiveness of ERP systems focusing on organizational structure and Ifinedo’s findings showing that organizational structure is positively related to the Effectiveness of ERP system, in SAP strategic committee of TUGA Company we decided to concentrate on various organizational levels
Summary
Many companies were increasingly interested in the ERP systems because of some evolution in such systems. Planning System (Case Study TUGA Company, Iran) an alternative for measuring the IS success in environment where computing matters He says thata system without user satisfaction is less likely to be used and to produce beneficial results to a user community and the organization. These reasons are high degree of face validity, development of reliable tools for measure, and conceptual weakness and non-access to other measures [4] Ifinedo said that his studies showed that organizational structure is positively related to the Effectiveness of ERP system(Ifinedo,2006), regarding this fact that the structure of every organization has three levels, namely strategy, middle and operational, we have studied the Effectiveness of ERP system considering each of these levels and specific user in a level. Competition criteria strategy level, organization efficiency in management level and effectiveness in operational level are of great significance
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