Abstract
This study investigated the relationship between organizational imaginary and tacit dimension of knowledge creation, according to Nonaka and Takeuchi (1997) model, in a telecommunications company. This choice is justified because such segment is highly competitive and knowledge-intensive. Qualitative approach and case study strategy were used, based on documentary analysis, semi-structured interviews and application of projective techniques in workshops. The results showed that the lack of organizational intention concerning the collective commitment to knowledge creation, in a manner clearly articulated by senior management, fails to leverage the existing fertile grounds for innovation, having in view the spontaneous commitment shown by its employees with the image of the company, which is great in their point of view.
Highlights
This study investigated the relationship between organizational imaginary and tacit dimension of knowledge creation, according to Nonaka and Takeuchi (1997) model, in a telecommunications company
5 CONCLUSIONS Regarding the issue that is the subject matter of this study, the relationship between organizational imaginary and tacit dimension of knowledge, it was possible to identify, from www.bbronline.com.br the perceptions brought by participants, that in the organizational imaginary of XCOM perceived and portrayed by them, the lack of a clear expression of the value that the individual/tacit knowledge and its conversion into explicit/organizational knowledge may have
The study pointed out that management practices planned and articulated by top and middle management to foster an environment that leads to sharing the tacit dimension of knowledge are rare and incipient on organizational day-to-day
Summary
This study investigated the relationship between organizational imaginary and tacit dimension of knowledge creation, according to Nonaka and Takeuchi (1997) model, in a telecommunications company This choice is justified because such segment is highly competitive and knowledge-intensive. Recognition of the importance of the imaginary can be inferred in Nonaka and Takeuchi (1997), who argue that companies cannot create knowledge for themselves without the involvement, commitment and identification of individuals with the values and ideals of the organization Based on such approach, the authors defend, in their theoretical model of knowledge creation, the idea that flexible and qualitative elements, such as ideals, values, emotions, images and symbols, are essential in this process
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