Abstract
Due to the size and number of people on board, management of Mega Cruise ships is complex task, especially when managing response during emergency situations. Any emergency situation that occur on cruise ships, as a consequence will have reaction from passengers. Crowd Management Control is a process to manage this reaction. Objective of this work is to explain that management of emergency situations will be successful, if following organizational factors are accomplished: ship’s crew is well trained, efficient communication is established, officer’s leadership skills are developed, crew members are efficiently organized to work in teams and “Culture of Safety” is accepted by all crew members on board. Effective leaders on board cruise ships will create safety awareness of the crew members that will ensure quality response during emergency situation, which will avoid or reduce number of casualties in such situations. Above mentioned organizational factors could be used in daily operations of cruise ships, as well.
Highlights
In recent time, we are witnessing that very large cruise ships are being built
Objective of this work is to explain that management of emergency situations will be successful, if following organizational factors are accomplished: ship’s crew is well trained, efficient communication is established, officer’s leadership skills are developed, crew members are efficiently organized to work in teams and “Culture of Safety” is accepted by all crew members on board
Mega Cruise ship organization is pyramidal organization, based on hierarchy, where all duties and responsibilities are divided between various shipboard positions
Summary
We are witnessing that very large cruise ships are being built Their big dimensions and large number of guests and crew, represents challenge in organizing safe operations from management perspective. At this moment, there are existing more than 60 cruise ships larger than 100,000 GT with capacity of more than 2500 passengers and crew members. Mega Cruise Ships have to be managed in a way that these procedures are followed and that crew members are, at any time, ready to react efficiently in case of emergency situation. Several organizational factors, important in management of Mega Cruise ships during emergency situations, will be discussed and factors for optimization of these procedures will be suggested
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