Organizational Commitment and Employees Turnover Intention in Saudi Public Sector: The Mediating Role of Job Satisfaction and Work Environemnt

Abstract

Purpose:  Organisational commitment is critical to an organization's success and growth. It leads to increased job satisfaction, lower turnover, improved performance, a more positive organisational culture, and increased customer satisfaction. This research tries to highlight the relationship between organizational commitment and turnover intention taking into account the mediation role of job satisfaction and work environment.   Theoretical framework:  Organizational commitment is very crucial in today working environment. Employees are more likely to be inspired and dedicated to their work when they feel committed to their organisation.(Freudenberger, 1974) .This results in increased productivity and performance. Furthermore, organizational commitment is important in employee retention. Employees that are committed to their company are less inclined to depart for other chances(Mathieu, Fabi, Lacoursiere, & Raymond, 2016). This lowers turnover rates and the costs associated with hiring and training new personnel.   Methodology: This is a quantitative study that employed a structured questionnaire design. This study's sample consists of 193 public officers from the Saudi public sector in the western region who were chosen at randomly. Raw data gathered via mail questionnaires. The data collected was analyzed by SmartPLS 3 to test the study's hypotheses.   Findings:  Finding of this study indicates that organizational commitment has a substantial and statistically significant influence on Job Satisfaction (β = 0.601, t = 8.580, p = .001), and turnover intention (β = -0.363, t = 4.737, p = .001). In addition, the work environment and job satisfaction show mediation role in the relationship between organizational commitment and turnover intention.   Research, Practical & Social implications:  Managers at the public organizations need to apply different strategies to enhance the overall job satisfaction like giving employees a voice and involving them in problem-solving. This make them feel valued and motivated. Such practice can lead to create a conducive working environment where few people decide to quit. Employees that are committed to their organisation are more inclined to put in extra effort and go the extra mile. It is highly recommended to adopt high-performance working environment. This requires an updated human resource management techniques and practices.   Originality/Value:  The findings of this study indicates that ORC has a substantial and statistically significant influence on Job Satisfaction, working environment, and turnover intention. This study also finds the work environment and job satisfaction are significantly mediated the relationship between organizational commitment and turnover intention. This contributes to the current literature especially in the public organizations studies.