Organizational Behavior in Small and Medium Enterprises: A Systematic Review and Future Research Agenda

Abstract

The main objective of the research is to determine the impact of organizational behavior among small and medium-sized companies in the scientific literature between 2012 and 2022. The Prisma 2020 methodology (Preferred Reporting Items for Systematic Reviews and Meta - Analyses) was used for the processing of data obtained in the collection of articles supported by databases such as: Redalyc, Scopus, Dialnet and Scielo from which a total of 18 articles related to the study variable were obtained, 90% of them coming from Latin America, occupying the first place Colombia followed by Ecuador, all in Spanish language; on the other hand, the sectors and items that were used for the studies were 30% private and industrial educational sector. For the analysis of relevant information and keywords on the variable, ATLAS ti.22 was used, which allows identifying the concepts and topics with greater mention and relevance, among them: the authors indicate that the study of organizational behavior allows predicting the behavior of people within companies; it also helps to find the best work structure, identifies people's skills and improves the flow of horizontal and vertical communication; at the same time, it is the most complex to develop because each person is considered a genuine and unique link, which have different criteria, thoughts and points of view. In conclusion, it is argued that in order to maintain a good working environment within the company where effective labor relations based on ethical and moral values are fostered or executed, the full understanding and management of behaviors and attitudes among the members of the organization must be prioritized; only in this way will there be a satisfactory impact on the performance of the collaborators. This research will allow future researchers to link organizational culture with the performance and loyalty of their collaborators, prioritizing policies and norms that sustain harmony and efficiency in a company.