Organizational antecedents and talent turnover: A relational analysis of credit card departments of banks

Muhammad Rizwan Ullah,Hafiz Waqas Kamran,Faiza Rehman,Sadaf Akram,Muhammad Atif Nawaz

doi:10.5267/j.msl.2020.11.017

Abstract

The study is conducted on the management factors affecting talent turnover in the banks’ credit card centers. For this purpose, the primary data are gathered from 73 respondents of credit card departments of banks listed in Pakistan Stock Exchange (PSX). Reliability test of questionnaire items, chi-square test, cross-tab, relational and regression analyses are used to analyze the interactions among variables. The study finds that work pressure and industrial development prospectus have positive linkage with dimensions of employee loyalty and talent turnover while compensation and benefits, promotion opportunities, management communication and work responsibilities are negatively associated with dimensions of employee loyalty and talent turnover. Conclusively, the study finds the following aspects as the main causes of talent turnover; loyalty imbalance, small promotion space and unstable working conditions. The prime cause of talent turnover in banks’ credit card businesses is loyalty imbalance. The study suggests banking firms to focus on trainings, recruitment and employees’ professional development with active characteristics of work to reduce the talent turnover rate. The banking firms should also provide opportunities to their employees to show their abilities and expertise.

Highlights

Organizations are playing important role in the society which is becoming more comprehensive in the society today as compared with past (Wat & Shaffer, 2005)
The primary data are gathered from 73 respondents of credit card departments of banks listed in Pakistan Stock Exchange (PSX)
The results imply that 1% inclination in Compensation and Benefits (CB) leads to decrease the TT rate by 6.34%

Summary

Introduction

Organizations are playing important role in the society which is becoming more comprehensive in the society today as compared with past (Wat & Shaffer, 2005). Every business organization is making its business practices better. They are utilizing new technologies and revolutions making it possible to retain their competent employees. According to Hom et al (2017), some aspects are very important in causing employee turnover such as wages and company benefits. There may be some other factors causing employee turnover in banks. A few numbers of researches are conducted in Pakistani banking industry to identify the causes of staff intention to quit the organization. Banking is a crucial business in the current era This day and age, Pakistani banks are at top in the world. They have become good example for other countries. The banks are facing much difficulties and challenges in the management of talents

Objectives

Results

Conclusion