Organization of Skype for Business service monitoring to optimize the services support Department

Abstract

This article is devoted to the development of a monitoring system for Skype for Business service to optimize the services support Department. The development of the system was performed using the software of Microsoft Power BI. The developed monitoring system is able to perform the following functions: the ability to monitor the trend in the use of the service; prompt update of data in the system; monitoring of the most frequent errors; determining the trend of errors; collection of information about the quality of calls; collecting impact.