Organisational Design and Knowledge Management. Enhancing Workplace Dynamics through Job Satisfaction and Structure

Abstract

Organisational design is a complex framework unique to each organisation, shaping its competitive advantage. In this study, we examine the organisational design of workplaces, aiming to optimise it through job satisfaction and structure. We hypothesised that effective workplace design, guided by the distribution of labour principle, relies heavily on the role of company managers in coordinating work units. To explore this, we analysed job characteristics across three dimensions: task, knowledge, and social aspects. Using survey data, we conducted analyses to investigate the relationship between job design and job satisfaction. Descriptive statistical and correlational analyses were employed to present our findings. A well-designed organisational structure enables the creation, sharing, and utilisation of knowledge, fostering innovation, collaboration, and continuous learning. Therefore, the alignment of organisational design principles with knowledge management strategies is essential for maximising organisational performance and maintaining competitiveness in today's dynamic business environment. Our study demonstrates that organisational structure reflects the alignment of individuals and groups with work tasks and organisational objectives. This alignment enables clear definition of roles, responsibilities, and interpersonal relationships, facilitating effective monitoring and control of goal achievement. Adopting such an oriented approach enhances organisational efficiency and effectiveness.Keywords: job design; satisfaction; organisation; work task.JEL Classification: D22; L23; M11; M21.Cite this chapter:Dušanić-Gačić, S, Milovanović, M., & Agić, Z. (2024). Organisational Design and Knowledge Management. Enhancing Workplace Dynamics through Job Satisfaction and Structure. In: Knowledge Management in Economy, Technology and Education, N. Perić and O. Arsenijević (Eds.). (pp. 61-84). Book Series Socio-Economics, Research, Innovation and Technologies. RITHA Publishing. https://doi.org/10.57017/SERITHA.2024.KM-ETE.ch3  Chapter’s history: Received 23rd of September, 2023; Revised 27th of November, 2023; Accepted for publication 29th of February, 2024; Published 30th of June, 2024. About the Author(s):PhD Svetlana Dušanić-Gačić is a Full Professor in the study program of Management, Business, and Business Economics at Banja Luka College, where she has been teaching for 15 years. She has developed a robust expertise in the fields of Entrepreneurship, Entrepreneurial Management, Management, Microeconomics, and Macroeconomics. Dušanić-Gačić, S. is known for her innovative teaching methods and commitment to fostering a deep understanding of business principles among her students. Throughout her academic career, PhD Dušanić-Gačić, S. has contributed significantly to the body of knowledge in her areas of expertise. Her research interests include entrepreneurial strategies, economic theory, and the practical applications of management principles in both micro and macroeconomic contexts. She has been involved in numerous research projects, collaborated with various academic institutions, and actively participated in international conferences. Dušanić-Gačić’s dedication to academic excellence is evident in her numerous publications and her active engagement in the academic community: Svetlana Dusanic-Gacic, PhD_ Biography with bibliographyPhD Mirjana Milovanović is an Assistant Professor in the study program of Management, Business, and Business Economics at Banja Luka College, where she has been teaching for 11 years. She is a seasoned professional with a robust background in both academia and industry. PhD Milovanović, M. has extensive experience as a Marketing Director, with a demonstrated history of working in the automotive aftermarket spare parts industry. Her industry expertise enriches her academic teachings, providing students with practical insights and real-world applications of marketing concepts. Her wide knowledge in these fields, coupled with her industry experience, makes her a valuable asset to the academic community at Banja Luka College. Mirjana Milovanovic, PhD_Biography with bibliographyPhD Zorana Agić is Associate Professor in the study program of Management, Business, and Business Economics at Banja Luka College, where she has been teaching for 12 years. She is known for her expertise in a variety of essential business and financial subjects, including: Financial Accounting, Business Finance, Investments, Banking, Business Analysis, Statistics. Her teaching approach integrates theoretical foundations with practical applications, ensuring that students gain a well-rounded understanding of each subject. In addition to her teaching responsibilities, Agić, Z. is actively involved in research and has contributed to various academic publications and conferences. Her research interests lie in the fields of financial analysis, investment strategies, and the role of banking in economic development. She continually updates her curriculum to reflect the latest industry trends and advancements, preparing her students to excel in the dynamic world of business and finance. Zorana Agic, PhD_Biography with biblography