Organisational compassion and employee voice behaviour: The mediating role of perceived insider status and felt responsibility

Abstract

Drawing on social exchange and social cognitive theory, we explored the role of perceived insider status and felt responsibility in the relationship between organisational compassion and employee voice. The sample consisted of 301 employees from eight enterprises in China (female = 56.1%; mean age = 30.72 years, SD = 8.66 years; bachelor’s degree or above = 92.4 %). Path analysis and bootstrap tests were conducted to test all hypotheses simultaneously. The results showed that organisational compassion was not only positively and directly associated with employee voice, but also positively and indirectly associated with employee voice through the mediating role of felt responsibility and the serial mediating role of perceived insider status and felt responsibility. Moreover, perceived insider status and felt responsibility had a positive interaction effect on employees’ prohibitive voice behaviour. The findings increase our understanding of the antecedents of employee voice for organisational citizenship.