Optimizing network infrastructure for streamlined information technology execution in a Federal Higher Education Institution

Abstract

This research aimed to analyze the structure of both formal and informal networks involved in Information Technology (IT) activities at the Federal University of Alagoas (UFAL). A survey was conducted to find the actors and assess the structural, relational, and centrality indicators within the formal and informal networks linked to IT activities at the university. The research employed document analysis, direct observation, and interviews with network members to set up the relationships among the actors in these networks and draw the main conclusions. The results revealed a significant disparity between the actors and indicators of the formal and informal networks. The informal network showed a larger number of actors and sectors involved, while the network density was low. This suggests the presence of untapped potential for exploring information, resources, and alternatives in the execution of IT activities. Additionally, it is recommended that future studies compare the networks and indicators based on their determinants to evaluate their impact on execution.