Optimizing Coagulation Profile E-Reporting: A Design Thinking Perspective on Healthcare and Technological Integration

Abstract

The coagulation profile report is crucial for assessing blood clots and diagnosing various bleeding disorders. Key metrics in these reports include the international normalized ratio (INR), activated partial thromboplastin time (APTT), platelet count, and fibrinogen levels. Traditionally, these reports have been delivered through paper-based methods, which often face significant challenges such as human errors, delays in distribution, and limited accessibility. To address these issues, this preliminary investigation explores integrating technology into the reporting process for coagulation profiles. By leveraging a design-thinking approach, the study aims to understand the needs and preferences of stakeholders and users. This approach includes creating personas to represent different user types, mapping their experiences through empathy and journey maps, and generating and testing ideas through ideation and prototyping. The core objective of the study is to develop a mobile application that simplifies and enhances the reporting process of coagulation profiles. This application is designed to integrate seamlessly with Electronic Medical Record (EMR) systems, providing real-time notifications to healthcare providers when laboratory results are available. The proposed solution aims to improve the timeliness and accuracy of reporting, facilitating better patient care and more efficient workflows. The paper details the components of this solution, including the prototype design and the validation procedures used to ensure its effectiveness. The study seeks to revolutionize how coagulation profiles are documented and communicated in healthcare by adopting a digital reporting system.