Abstract
Lean principles have been largely used with excellent results in the automotive business and in many other different areas of human knowledge such as health care. The objective of this work is to evaluate the application of lean principles and methods as assistive technology for the optimization of care of visually impaired people in the Emergency Care Units (24h -UPA). To explore this issue, it is proposed an empirical analysis of the environmental performance in one chosen UPA, installing a sensory guidance system and other auxiliary devices following ABNT standards. The idea is to reduce the waste of waiting time of these patients and make this UPA a “state of art” in accessibility for people with visual impairment and used as a “pilot Unit” for innovations evaluation and results comparison with other UPA. Two indicators “Length of Stay” and “Door to Dock” during the service of these patients will be closely monitoring (a kind of fast track service), also aiming the accessibility and inclusion of these individuals, improving their self-esteem and quality of life.
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