Abstract
This chapter deals with the application of lean and inclusive practices in order to mitigate the problems of the healthcare system in emergency care units (UPAS), especially when dealing with people with disabilities. The lack of qualified professionals, endless waiting queues causing overcrowding, waste, lack of supplies, and equipment are, among others, common “pathogenic” examples in the UPAS. The combination of practices and methods to combat waste and add value derived from Lean healthcare with the assistive technologies are fundamental for the adequacy of accessibility and improvement of care for people with disabilities. These practices provide mobility and autonomy to these patients, allowing their inclusion, improving their self-esteem and quality of life. The objective of this study was to investigate what is known about facilities and difficulties in the use of auxiliary devices, lean and inclusive methods, and practices to improve the care of people with disabilities in UPAS.
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