Optimization of Patient Scheduling in a Hematology Outpatient Setting

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BackgroundA sequelae of increased cancer incidence is the need for specialized outpatient care. The purpose of this project was to improve scheduling of multifaceted treatments and care within an outpatient clinic. MethodsA decision support tool was developed within research electronic data capture (REDCap) to improve patient scheduling. ResultsPatients reported satisfaction with access and appointment coordination. Nurse practitioner clinic utilization and new-patient volumes increased. Qualitative themes included ease in facilitating transfer of care. ConclusionsA decision support tool within REDCap was successfully implemented within an outpatient cancer clinic and may be considered for other specialty services.