Abstract
Optimization of the service implementation for reports of violence against women and children by the Protection Unit for women and children in the Banda Aceh City Police has not been effective due to several motives. The main problem is that a large number of victims are reluctant to report to the police. The reason is that a lot of acts of violence that occur among families are expected to be resolved among families without interventing by the police. The police always appeal to the whole communities if the incident has been repeated, it is hoped that they should immediately report to the police and the time needed to handle or complete cases of violence against women and children is two weeks. The case will be completed if the examination of the perpetrators, victims, and witnesses are not hampered, and as soon as a month, a completed file will be transferred to the prosecutor. Another problem encountered by the police is the unavailability of appropriate room for investigating violence against women and children. It is highly influential in the investigation process to arrest the perpetrators. Besides, the limited budget allocated for this unit also becomes a problem. Lacking public awareness regarding the handling of victims of criminal acts of domestic violence also becomes another problem.
Highlights
PENDAHULUAN Tindak pidana kejahatan merupakan tingkah laku yang melanggar hukum dan melanggar norma-norma sosial
The main problem is that a large number of victims are reluctant to report to the police
The reason is that a lot of acts of violence that occur among families are expected to be resolved among families without interventing by the police
Summary
Secara umum optimalisasi adalah melaksanakan sesuatu dengan rencana yang telah ditentukan. Dengan demikian maka pelayanan publik dapat diartikan sebagai suatu proses pemenuhan kebutuhan masyarakat terutama yang berkaitan dengan kepentingan umum dan kepentingan golongan atau individu dalam bentuk barang dan jasa (Chapman, 2019). Sehubungan dengan hal tersebut, maka Chapman (2019) menyatakan ada beberapa alasan yang menjadi latar belakang bahwa implementasi pelayanan publik dapat mendorong penyelenggaraan pemerintahan yang baik (good governance) yaitu: 1) Perbaikan kinerja pelayanan umum dinilai penting oleh semua unsur (pemerintah, masyarakat dan swasta). Keputusan Menteri Pendayagunaan Aparatur negara dan Reformasi Birokrasi Nomor 81 Tahun 1995 tentang Pedoman Umum Pelayanan Publik, menyatakan bahwa, kinerja organisasi publik dalam memberikan pelayanan dapat dilihat dari indikator kesederhanaan, kejelasan dan kepastian, keamanan, keterbukaan, efisiensi, ekonomis, keadilan yang merata dan ketepatan waktu. Kualitas terdiri atas segala sesuatu yang bebas dari kekurangan/kerusakan
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