Abstract
PurposeThe purpose of this research is to propose an approach for discovering operational intelligence and knowledge mapping in a supply network with uncertainty.Design/methodology/approachKnowledge mapping and handbook techniques are used. TAPS software is used to model a supply network with uncertainty and to discover operational intelligence in a supply network.FindingsKnowledge management is inadequate for managing a supply network with uncertainty. Knowledge mapping is proposed, but it needs to be assisted by operational intelligence.Practical implicationsiTAPS provides managers with an ability to visualise the operational intelligence for a given objective, and to identify the likely effects on implementing a particular tool or technique in a supply network.Originality/valueA new approach – called the “intelligence handbook” is proposed to discover operational intelligence in order to map knowledge in a supply network with uncertainty.
Published Version
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