Abstract
This article is part two of a two‐part series. In last month's Opflow, the authors discussed how the Southern California Water Co. (SCWC) identifies and records customer complaints related to various operational activities, including flushing, construction use of water, valve maintenance, and fire flow. In this month's conclusion, the authors describe the corrective measures SCWC has taken to reduce the number of complaints and achieve customer satisfaction. Topics covered include: manganese sequestration; controlled flushing programs; and, problematic old pipes.
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