Abstract
Facilities management in Malaysia has started as early as 1990s during the development of mega projects such as Putrajaya in 1999 [8, 9]. During this period, Malaysia was introduced to an integrated property management and maintenance services known as facilities management. However, its implementation according to the standard practice is still being disputed. The purpose of facilities management standard practices is to provide the facility management profession with a leading reference on facilities management activities and standards. Therefore, the determination of how far the gap in FM current practice is essential to help our FM industry. Thus, the aim of this study is to establish the gap between the current practices and the standard practices and also how far the gap should be satisfied. A set of questionnaire was designed upon literature and previous research done to gather the required information. The study is subjected to FM organizations in private sectors and only the personnel at management level are assessed. There were certified that most of the practices that assessed by means of gap analysis had an acceptable result which the gap between the current practices and the standard practices are not too far.
Highlights
Facilities Management is performed during the operational phase of a building’s life cycle, which normally extends over many decades [8, 9]
The study was conducted in order to determine whether there have gaps in the current state of operation and maintenance management in Facilities Management (FM) practices and the standard practice which applied throughout the world
Most of the practices that assessed by means of gap analysis had an acceptable result which the gap between the current practices and the standard practices are not too far
Summary
Facilities Management is performed during the operational phase of a building’s life cycle, which normally extends over many decades [8, 9]. As such, it will represent a continuous process of service provision to support the owner’s core business and one where improvement will be sought on a continuous basis. It is essential that decision-making in the preceding design and construction phases before is properly informed about operational requirements if he facility is to provide optimal support to the owner’s business. Understanding those needs is the key to effective facilities management measured in terms of providing best value
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