Abstract
Christine E. Ryan and Rose Nelson presented a detailed account of transfer from one electronic resources and access management service to another from the librarian's and the vendor's points of view. The library's motivation for seeking a vendor change was to save money while retaining essential services. Important features included vendor reliability, responsiveness, and reputation; administrative options and customization; system flexibility and ease of use; and reporting capability. Details of the time line, lists of tasks, and vendor demonstrations were presented, along with suggestions for a successful transfer.
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