Abstract
For the past several decades technical services operations have witnessed a steady increase in the complexity of their policies, procedures, and workflows. Thus, there is little doubt that documentation plays a critical role in library technical services. Historically, however, documentation has played a secondary role in library productivity. Because of this, the value of strategically integrating documentation into technical services operations has not been recognized. The purpose of this paper is to characterize the current situation in the use of documentation in library technical services, and in so doing to awaken library administrators to the potential that moving documentation to the online environment possesses for enhancing departmental operations in cataloging and acquisitions. Three digital platforms-Microsoft Word, the World Wide Web, and Folio VIEWS-will be compared and contrasted in order to bring out the various considerations necessary in developing an online environment for documentation.
Published Version
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