One-Stop-Shops for Energy Renovation of Dwellings in Europe—Approach to the Factors That Determine Success and Future Lines of Action

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Energy renovation of buildings in the European Union would lead to considerable energy savings and a 26% reduction in energy consumption. Despite this and the programmes implemented to promote it in the residential environment in Europe and the United States, the barriers that homes, contractors, and finance companies face to undertake these processes have slowed down the results. The emergence of one-stop-shops (OSSs), promoted by European directives, as integrated management entities to promote the energy renovation of dwellings seems to be a central element in the development of future strategies. This paper looks at experiences of implementing OSSs in Europe, tries to identify the main factors of success, and proposes lines of action to strengthen OSS operation in the long term. To achieve this, documents, regulations, and data on the context were studied, and active cases of OSSs were analysed. Experiences of OSSs that are no longer operating were identified to determine why they had closed down. The results suggested that a lack of structural funding is one reason why activities terminated and that the most successful cases applied an ‘all inclusive’ model and supported families in the entire process.