Abstract
The IoT (Internet-of-Things) era is in full swing, with the transformation of all everyday objects extending the internet to communicate. The need to focus on UX (user experience) design of IoT services stems from the complex sequence of interactions between users from physical systems to virtual ones. This study aims to contribute to the definition of new IoT UX standards that go beyond the standard website and mobile guides that exist today. In attaining a better knowledge in the domain of UX and IoT, we focus on learning how UX designers are approaching IoT solutions and how user interactions are evolving with the use of IoT systems. Accordingly a study exploring the perspectives on the topic encompassing qualitative interviews with five UX designers and questionnaires administered to 65 IoT users was undertaken. Based on this, a series of guidelines are drafted and reviewed by UX designers to gain validity of the results produced thus creating a positive impact for not only users of IoT services but the designers behind the scenes creating the experiences.
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