On the relationship between total quality management practices and firm performance in Vietnam: The mediating role of non-financial performance

Thi My Dung Pham

doi:10.5267/j.msl.2020.1.005

Abstract

On the relationship between total quality management practices and firm performance in Vietnam: The mediating role of non-financial performance

Highlights

Total Quality Management (TQM) is a management method that originated from the US in the 1950s, and it has steadily become more popular since the early 1980s in the global markets
ISO standard has been more familiar with Vietnamese enterprises, the number of companies achieved ISO certificates has increased rapidly
The study intends to identify the status of TQM application with the mediating role of non – financial performance and to create a comparison between TQM applying companies & non – TQM applying companies and ISO adopters and non – ISO adopters to find the customization of TQM application in Vietnamese enterprises

Summary

Introduction

Total Quality Management (TQM) is a management method that originated from the US in the 1950s, and it has steadily become more popular since the early 1980s in the global markets. TQM is considered as a holistic approach for long-term success with continuous improvement in all aspects of an organization as a continuous process, not as a short-term goal It refers to the way of managing for the future and managing people and business processes to ensure customer satisfaction at every stage, both internally and externally. ISO standard has been more familiar with Vietnamese enterprises, the number of companies achieved ISO certificates has increased rapidly This certificate is recognized as a pre-condition for companies to advertise products and brands to the market for reaching customer’s beliefs. The number of companies applying TQM has been increasing gradually since quality management systems introduced in 1995, it is not easy to implement TQM in Vietnamese enterprises due to lacking human resources, having no instructions, operational support, or tools.

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Results

Discussion

Conclusion