ODIN112–AI-Assisted Emergency Services in Romania

Abstract

The evolution of Natural Language Processing technologies transformed them into viable choices for various accessibility features and for facilitating interactions between humans and computers. A subset of them consists of speech processing systems, such as Automatic Speech Recognition, which became more accurate and more popular as a result. In this article, we introduce an architecture built around various speech processing systems to enhance Romanian emergency services. Our system is designed to help the operator evaluate various situations with the end goal of reducing the response times of emergency services. We also release the largest high-quality speech dataset of more than 150 h for Romanian. Our architecture includes an Automatic Speech Recognition model to transcribe calls automatically and augment the operator’s notes, as well as a Speech Recognition model to classify the caller’s emotions. We achieve state-of-the-art results on both tasks, while our demonstrator is designed to be integrated with the Romanian emergency system.