Abstract
Banking is one of the very important sector in the Sri Lankan economy and the public sector banks play a big role in this context. However, after the privatization of financial sector in Sri Lanka the banking is become more competitive and the employees working in this sector struggle in achieving their targets given to them by their superiors. This situation making them very stressful not only in the work place but also in their personal life as well. Therefore, there is a need to identify that to what extent the organizational role related factor are the causes to occupational stress among the public sector bank employees. This is an exploratory study and carried out through field survey. Though this type of study is more useful to both state and private banks, this particular study covered only two important state banks namely Bank of Ceylon (BOC) and Peoples Bank (PB) functioning in the Eastern Province of Sri Lanka. The total of 120 employees and 60 from Peoples Bank and 60 from Bank of Ceylon were taken for the study based on Stratified Random Sampling method. The data were collected through a structured questionnaire followed by an open ended interview with bank employees. From the data collected from the respondents and the analysis made by the researcher the mean value of the total Occupational Role Stress (TORS) indicated as 89.9. Further, among the ten occupational stressors evaluated in this study, the inter-role distance (Mean value 9.8) , role isolation (Mean value 9.5), and personal inadequacy (Mean value 9.6) of state bank employees in Sri Lanka have highly influenced to their occupational stress. Therefore, it has been revealed that there is a moderate – high level of occupational stress among the public sector bank employees in Sri Lanka. Wayamba Journal of Management 2013 4(1): 22-25
Highlights
The banking sector in Sri Lanka has been one of the most potential avenue of employment specially to the youths
Objectives of the study The primary objectives of this study were 1) To evaluate the Occupational Role Stress of the public sector banks employees with special reference to the State Bank Employees in the Eastern Province of Sri Lanka, 2) To identify the factors influencing the Occupational Stress among employees of the state banks, and 3) To recommend strategies to mitigate the stress in their jobs
Resource Inadequacy (RIn) : This type of stress is evident when the role occupant feels that he/she is provided with adequate resources for performing the functions expected from him /her role. This is an exploratory study and carried out through field survey. Though this type of study is more useful to both state and private banks, this particular study covered only two important state banks namely Bank of Ceylon (BOC) and Peoples Bank (PB) functioning in the Eastern Province of Sri Lanka
Summary
The banking sector in Sri Lanka has been one of the most potential avenue of employment specially to the youths. After the liberalization in Sri Lanka, a set of reforms were introduced in the Sri Lankan economy. Modern changes such as computerization, reduction of government shareholding in state banks, introduction of voluntary retirement scheme for excess staff, Etc. are some of these reforms. Organizational membership is a dominant source of stress and the changing occupational roles especially in the banking sector are the main causes to reduced quality, productivity, health as well as the well being and morale of employees. The study on occupational role stress among the employees in the public sector banks will help the top management of the BOC and peoples bank to plan their job design in redesigning their job description and job specification and keep their staff members more motivated
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