A Comparative Study to Assess the Occupational Stress and Burnout among Public and Private Sector Bank Employees Working at Selected Banks of Rahata Taluka, Ahmednagar District

Abstract

Job stress is a common work place problem experienced by all professionals, and banking is not an exception to it. Previous reports suggest presence of stress among banking professionals. Objectives: The primary objective of this study was to compare the occupational stress and burnout among public and private sector bank employees. Methods: A comparative study was conducted on 200 bank employees, each100 employees from public and private sector banks. Participants were selected by using purposive sampling method, who fulfilled eligibility criteria. The data collection tool included socio-demographic questionnaires, modified Occupational Stress Index (OSI) and Maslach Burnout Inventory (MBI). The data was collected from December 2022 to January 2023. Interview technique was used for data collection. Descriptive statistics such as frequency, percentage, mean and S.D. were used for data analysis. Results: Findings of the study revealed that 100% bank employees from both sectors experienced both high or moderate stress and burnout, although private sector bank employees experienced more stress (176.16±27.14) than the public sector bank employees (170.3±24.03). The highest stressful area for bank employees was role overload (public sector, 24.74 ± 2.08; private sector, 24.71±2.04) followed by role conflict (public sector, 17.72±3.31; private sector, 18.34±3.62). The least stressful area was unprofitability (public sector, 7.4±2.09; private sector, 7.94±1.07). Similarly private sector bank employees experienced more burnout (98.68 ± 15.02) than the public sector bank employees (92.5 ± 13.24). Conclusion: Although this study confirmed the presence of stress among bank employees, comparatively private sector bank employees are more stressed than public sector bank employees. Keywords: Occupational stress, Burnout, Bank employees, Public sector, Private sector