Abstract
Companies need to change the way they organize and conduct their business in order to cope with the volatile business environment. Changes can be done through redesigning the business processes to achieve dramatic improvement in terms of quality, speed, and cost of products/services offered to customers. The objective of the study is to investigate the usefulness of an object-oriented method for modeling business process redesign. This case study applies the concept of business process improvement using an integrated object-oriented approach. Two core business processes of the Port Authority of one country in the Asia-Pacific region selected for the application of this concept are: Customer Cargo Clearance and Customer Cargo Handling. An object-oriented notation combined with workflow methodology is developed for modeling the selected processes on an "AS-IS" basis. Then the redesign of the desired processes was performed and re-modeled to represent the "TO-BE" processes. This redesign was intended to lead to significant improvement in terms of decreasing process duration, eliminating redundant activities, and/or reducing manual tasks. The experience so gained at the Port Authority is transferable to other organizations considering similar business process improvement.
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