O organizacji preferencyjnej rozmów urzędowych

Abstract

This paper reviews the concept of preference organisation described in conversation analysis research. The concept is not widely known in Polish linguistics, it appears in some books regarding the pragmatics (Levinson 2010) or conversation analysis (Rancew-Sikora 2007; Rutkowski 2015). In this paper, the concept is examined in the structure of the institutional talks. The examples examined here seem to confirm the tentative assumptions as well as the general remarks done by the conversation analysis researchers. The preferred responses within the adjacency pairs are shorter, produced without delay, more direct, unmarked, as well as dispreferred responses are delayed by pauses, introduced with prefaces (markers). More interesting is the correlation between the type of utterance and the conversational role of client or clerk. The typical client’s dispreferred responses are questions and inquiries, and the clerk’s dispreferred response is giving bad information. A more detailed research may provide interesting conclusions about not psychological motivations (preferences), but rather a matter of some model-talks schemas existance, regarding various types of social actions and talks.