Abstract
To describe the essential elements that make the nursing team communication process effective, and to analyze such elements in the light of two main theorists, Berlo and King. This is a qualitative study of assistant convergent research approach. The data production technique was the semi-structured interview, with 25 nursing professionals from a public hospital. Data were analyzed with thematic content techniques. The main element of consolidation of the communication process and interpersonal relationship, with consequent interaction, is the dialogue, which is guided by emotions, feelings, and team integration. The communication process and the interpersonal relationship reach their objectives and the reciprocal understanding expected when there is effective dialogue, validated by the source and receiver of the processes, with consequent interaction.
Highlights
IntroductionNursing care is the point of departure and arrival of the interpersonal relationship among the professionals of the nursing team
This relationship is based on the communication process, with interaction as its objective, to understand and to be understood, in order to achieve the goal proposed when communication was initiated(1)
There is reference to the multiple interactions among individuals that can be developed through verbal and non-verbal communication(6), which indicates a characterization of interpersonal relationships and of the communication process, and that need to walk together to obtain a positive response of this process
Summary
Nursing care is the point of departure and arrival of the interpersonal relationship among the professionals of the nursing team This relationship is based on the communication process, with interaction as its objective, to understand and to be understood, in order to achieve the goal proposed when communication was initiated(1). This relationship can be characterized by the interaction between process partners to share, transmit, announce, exchange, assemble, and connect an idea, which characterizes communication as essentially relational/ interactive. Based on this idea, the communication process cannot be understood as merely informational, but is based on human relations. What characterizes an interaction has an involvement with the perception of feelings, of verbal and non-verbal communication, as well as with individuals’ behavior and personality(2)
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