Abstract
The objective of this study is to propose an action plan for the communication process in the nursing team. The theoretical references were: the model of a communication process proposed by Berlo and essential concepts of King´s Theory. It is a qualitative, convergent-care research. The data production technique was the semi-structured interview with 25 nurses of a public hospital. Data used the thematic content analysis technique. The elements of the communication team are: perception, self, space, time, stress, role, authority, power, status, audience, empathy and nonverbal communication. The plan proposes a dynamic, flexible, interactive and relational communication process, in order to contribute to the professional qualification and make new practices of care viable. It was concluded that its elements do not have a fixed and stable position, but throughout the process they are used according to the needs of each party.
Highlights
Nursing professionals can be characterized by the exceptional ability to listen actively, carefully observe, and carefully interpret and analyze the information before proceeding with the assistance (Rosenberg, 2015)
Sharing difficulties, problem situations, frustrations and sufferings caused by ineffective interactions (Silva, Terra, Freitas, Ely, & Mostardeiro, 2013), can help selecting the communication styles that best fit the context of the involved process (Rosenberg, 2015)
The action plan was presented with the influential elements and examples of how professionals act, or would act when facing them in order to have fidelity in the interactions
Summary
Nursing professionals can be characterized by the exceptional ability to listen actively, carefully observe, and carefully interpret and analyze the information before proceeding with the assistance (Rosenberg, 2015). Sharing difficulties, problem situations, frustrations and sufferings caused by ineffective interactions (Silva, Terra, Freitas, Ely, & Mostardeiro, 2013), can help selecting the communication styles that best fit the context of the involved process (Rosenberg, 2015) Such factors can be introduced into the daily life of these professionals through their valorization, motivational incentives, and cooperation; possible by effective communication and relationship among all members of the nursing and health staff.
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