Novas estratégias comunicativas como fator de qualidade na interação de surdos em um sistema organizacional

Abstract

Reading difficulties and interpreting textual information interferes with the quality of communicative interactions between pre-linguistic deaf and web environment. This article aims to present a study of eight pre-linguiticos deaf users interacting with a web form in order to verify if the use of new communication strategies helps to improves the interactions. Were observed two sessions of interactions, applying the Communicability Evaluation Method (CEM). One of them using the original system interface and the other using new communication Technics. The proposal was built using the Web Navigation Helper (WNH), by an interpreter fluent in Brazilian Sign Language (Libras). The survey results suggests that the development of communication strategies that meet the specific language of pre-linguistic deaf, helps to improves the quality of metacommunication, promoting accessibility during communicative interactions.