Notice of Violation of IEEE Publication Principles: Impact of TQM on Employees' Job Satisfaction in Indian Software Industry

Abstract

Notice of Violation of IEEE Publication Principles<br><br>"Impact of TQM on Employees' Job Satisfaction in Indian Software Industry"<br>by Ankur Jain<br>in the Proceedings of the 2010 International Conference on e-Education, e-Business, e-Management and e-Learning (IC4E '10), Jan. 2010, pp. 378-382<br><br>After careful and considered review of the content and authorship of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE's Publication Principles.<br><br>This paper contains significant portions of original text from the paper cited below. The original text was copied without attribution (including appropriate references to the original author(s) and/or paper title) and without permission.<br><br>Due to the nature of this violation, reasonable effort should be made to remove all past references to this paper, and future references should be made to the following article:<br><br>"Does TQM Influence Employees" Job Satisfaction? An Empirical Case Analysis,"<br>by Keng Boon Ooi, Nooh Abu Bakar, Veeri Arumugam, Lorraine Vellapan and Alex Kim Yin Loke<br>in the Proceedings of the International Journal of Quality & Reliability Management, vol 24, no. 1, Emerald Publishing, 2007, pp. 1720-1724<br><br> <br/> Purpose – This paper seeks to examine employees’ perceptions of TQM practices and its impact on job satisfaction in Indian software industry. Methodology – Original research using self-completed questionnaires, distributed to software developers having more than 2 years of experience. The study sample consisted of 300 employees, resulting in a response rate of 76.67 percent. Data were analyzed by correlation and multiple regression analysis. Findings – The results showed that Employee empowerment, team work & cooperation, organizational culture and communication are positively associated with employees’ job satisfaction. It is also found that, where teamwork was perceived as a dominant TQM practice, improvements in job satisfaction levels were significant. Further, the result of the multiple regression analysis supports the proposed model. Originality/value – The findings make a significant contribution in the implementation of TQM practices in software industry. It also tracks the extent of TQM effects on job satisfaction.