Abstract
With the increasing of automobile quantity, automobile after-sale service market will become the major source of profit for the automotive industry. Firstly the customer value of automobile after-sale service is analyzed, and then the content of automobile after-sale service has been summarized and lastly automobile after-sale service delivery system is designed from the perspective of largely meeting the customer value and increasing customer satisfaction.
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Schedule a callMore From: 2011 International Conference on E-Business and E-Government (ICEE)
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