Abstract

English is now the corporate language of many multinational corporations (MNCs) worldwide. However, when English is used as a shared language resource, a lingua franca, its use may be both fluid and local, and the characteristics of its local use should then be explored. This article therefore investigates English used as a Business Lingua Franca (BELF) in MNCs in Norway through task-based interviews with Norwegian business professionals about their need for and use of BELF. The findings indicate that business professionals need to use it frequently, and for both routine and more complex tasks, like demanding business meetings. While getting the job done was paramount to all, several associated NS-like ‘correct’ usage with ‘professionalism.’ Their BELF use was characterized by local, ‘company speak’, translingual practices and the accommodation of both non-native (NNS) and native (NS) speakers of English, and the ways in which the latter were accommodated displayed a more positive attitude to these interlocutors than has been found in similar studies. This article argues that English used as a corporate language is a complex phenomenon requiring business professionals to have a wide set of communication resources and the ability to use the language flexibly.

Highlights

  • The main international business language today is English (Charles 2007, Gerritsen/Nickerson 2009)

  • The first part addresses RQ1: What are the Business Lingua Franca (BELF) communicative needs of business professionals in Multinational Corporations (MNCs) in Norway? This comprises findings on how the organization and the interviewees defined the need for English, and which tasks the interviewees needed to carry out in English at work

  • The second part presents findings relevant for RQ2: What characterizes BELF use in MNCs in Norway? Findings here detail characteristics of the language use like ‘company speak’ and communication strategies used with native speakers (NS) and non-native speakers (NNS) interlocutors respectively

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Summary

Introduction

The main international business language today is English (Charles 2007, Gerritsen/Nickerson 2009). The context in which English is currently used in business is characterized by people interacting across borders frequently, many of them being part of the complex and far-reaching networks of Multinational Corporations (MNCs), which may choose English as their official corporate language. This choice is intended to make communication more efficient, less costly, and allow for better control from HQ (Charles/Marschan-Piekkari 2002, Piekkari et al 2014). As for the MNC context, these organizations are themselves inherently multilingual and multicultural sites that are constantly influenced and shaped by the emergent communication

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