Nexus between Emotional Intelligence and Work Engagement in the IT sector: A requisite for Global Village

Abstract

Introduction: As emotional intelligence is found to be an ideological attribute of self-awareness, self- management, social awareness, and management of relationships; it can also be suggested that it has a significant impact on the work engagement level of the employees. Employee Engagement is a multi-faceted phenomenon that is shaped by different factors. In this globally competitive environment, organizations are striving hard to enhance employee’s overall engagement levels. Background: Thus, it can be outlined that when people have high emotional intelligence, they tend to create more balance in their work and personal life. Hence, this notion of being balanced and considerate towards others may enhance their willingness to work better in less time and thereby, be more productive through their efforts. Moreover, in the context of the global village, there is a chance that people may feel left out or overburdened in their work. Purpose: In this regard, the current study will be specifically confined to the IT sector as it is the major sector that is transformed and adapted on grounds of digital cues of communication and collaboration. Findings: The findings of the study significantly affirm that there is a vast amount of literature available with regard to emotional intelligence and employee engagement level, both independently and aggregately. However, there is a lack of empirical evidence of how these two attributes coherently react to organizational and management attributes in the context of the global village, especially in the IT sector of India. Research Originality: While prior studies have extensively highlighted the importance of emotional intelligence and employee engagement levels for enhancing productivity at the traditional firm level, the current study extends the knowledge on how the interplay between these attributes play a pivotal role in the context of the IT sector in the global village. Keywords: emotional intelligence, work engagement, IT sector, global village.