Nexus between customs electronic business and organizational performance: The mediating effect of knowledge management

Abstract

The purpose of the study is to examine the effect of customs electronic business (CEB) on knowledge management (KM) and organizational performance (OP) in the Jordanian Customs Department (JCD), as well as to examine the effect of KM on OP. It also seeks to determine whether KM mediates the relationship between CEB and OP. A survey was conducted on 250 persons from the JCD. However, 230 questionnaires were retrieved, and 204 questionnaires were valid for statistical analysis. The partial least squares structural equation modelling (PLS-SEM) is used to evaluate and test the study model. According to the findings of this study, it is evident that CEB has a positive significant effect on OP and KM. The findings also showed that KM in the JCD mediates the association between CEB and OP.