NEEDS TO ADOPT PROFESSIONAL ETHICAL STANDARD IN SECRETARIAL PRACTICE IN THE ERA OF ICT FOR OPTIMUM PRODUCTIVITY IN ORGANIZATIONS

Abstract

The study was designed to determine the need to adopt professional ethical standard in secretarial practice in the era of ICT for optimum productivity in organizations. The population of the study consisted of 182 respondents which is made up of Office Technology and Management lecturers programme and managers of organizations in Asaba metropolis in Delta State. A structured questionnaire which was validated by three experts guided the study. Cronbach Alpha technique was used to establish the reliability of the instrument before it was administered on the respondents. Data collected were analyzed using mean and standard deviation. Z-test was used to test the hypotheses at 0.05 level of significance. A 4 point rating scale was used as a guide for respondents. The boundary real limit was that any item with mean value of 2.50 was regarded as agreed, while any mean item with mean value of less than 2.50 was regarded as disagreed. It was concluded that respondents agreed that there is need to adopt ethical standard for secretarial practice, also that there is the need to be aware of special skills for secretarial practice in the era of ICT for optimum productivity. It was recommended among others that professional secretaries should be abreast with ethical standard and special skills required to excel in the ICT era for optimum productivity in organizations.