Near Field Communication (NFC) Applications in the Tourism Industry

Abstract

The use of near field communication (NFC), a type of wireless technology that allows data transfer by bringing two devices closer together, has been increasing very rapidly. NFC offers great ease to its users through its contactless operation and provides the optimum environment for wireless communication with other technologies. Users with NFC-enabled mobile phones can share websites, contact information, phone numbers, music files, videos, and photos and can also unlock doors and can use their phones as mobile wallets to make purchases safely and easily. In recent years, with the increasing use of technology, it is clear that NFC technology is promising for the tourism industry. This chapter provides background on NFC technology. The features of NFC technology and its advantages and disadvantages for the tourism industry are evaluated. NFC technology applications (data sharing, payments, tickets, keys, etc.) for the tourism industry are explained. Finally, examples of NFC applications in the tourism industry are discussed for both tourists and sector stakeholders.