Abstract
The outsourcing practice has increased tremendously over the recent years owing to its positive financial and operational benefits for organizations. However, there are legal and ethical aspects of outsourcing that have garnered a lot of attention. Failure to address the legal and ethical aspects that arise from outsourcing can have far-reaching ramifications including legal battles and losses that may put organizations in difficult situations especially as pertains to accountability to shareholders and customers. This research was aimed at providing comprehensive examination of legal and ethical implication of outsourcing, with key focus on operational optimization. To achieve its objectives, the study employed qualitative and quantitative means to collect data from its sources. The qualitative component utilized interviews and case studies. The quantitative component utilized the survey approach to collect data from professionals in the area of outsourcing. The thematic and statistical analysis of data indicated that there is a strong association between legal and ethical factors on outsourcing. For the outsourcing process to be streamlined, the study recommends that the legal and ethical considerations should be intensified, with emphasis stressed on international legal frameworks and business ethics.
Published Version
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